Sales and Installation Agreement

Sunny Day Solar uses the Clean Energy Council (CEC) Sales and Installation Agreement for residential solar sales.

To obtain a copy tailored to your quote, please contact us on +61 406 393 776 or email sunnydaysolar22@gmail.com.

For general enquiries about the CEC template, call the CEC on 03 9929 4195.

Our agreements and proposals are aligned with the New Energy Tech Consumer Code (NETCC), including clear disclosures on system design, components, pricing, incentives, grid connection responsibilities, timeframes, warranties, and variation processes.

Key NETCC Disclosures (Summary)

• Itemised pricing (incl. GST), and assignment/eligibility of STCs or other rebates.
• Site-specific design: capacity, components (make/model), and performance assumptions.
• Responsibilities for approvals, metering, and grid connection; realistic timeframes.
• Variation process for unforeseen site conditions; no extra charges without consent.
• Product and workmanship warranties, claim process, and response timeframes.
• Payment schedule with no requirement for full payment before practical completion.
• Complaints handling and external escalation to your state energy ombudsman.

A contract pack reflecting these terms will accompany your formal quote for acceptance.

Pricing Disclaimer

Pricing and offers apply to single-storey homes within Perth metro and selected WA regions.

Estimates vary by property characteristics (e.g., double-storey, roof type, access).

Advertised prices include applicable federal and/or state incentives (such as STCs) and are subject to confirmation upon site inspection and final design approval.

Final quotes reflect site-specific factors, confirmed rebates, and installation conditions.

Quote Inclusions and Conditions

All formal quotations issued by Sunny Day Solar include the following information, in line with NETCC Clauses 9b–9p:

• Itemised products: Manufacturer, model, quantity and key specifications for panels, inverter(s), racking, monitoring, and other components.
• Datasheets: Current inverter (and where relevant, panel) datasheets provided with the quote or as attachments.
• Timeframes: Estimated supply and installation timeframe and dependencies (e.g., DNSP/retailer approvals).
• Payment methods: Bank transfer, card, and other accepted methods. BSB and Account Number are shown on the formal quote/invoice.
• ACL statement: Your rights are protected under the Australian Consumer Law; remedies available in addition to manufacturer and workmanship warranties.
• Warranty details: Product warranties (including inverter warranty period) and Sunny Day Solar workmanship warranty, with how to make a claim.
• Manufacturer contacts: Warranty contact details or process links for each manufacturer.
• Accreditation references: All works are completed by appropriately licensed electricians and solar technicians in accordance with Australian Standards.
• NETCC commitment: Sunny Day Solar is bound by the New Energy Tech Consumer Code (NETCC).
• Deposit: Standard deposit of 10% to secure equipment and installation slot; balance per milestones stated on the quote.
• Price validity: Quoted price valid for a minimum of 10 business days unless otherwise stated.
• Tariffs: Quotes reference current retailer/DNSP tariff information and feed-in policies where relevant (subject to change by third parties).
• Inverter location: Example/proposed inverter and isolator location shown on a site plan or photo included with the quote pack.
• Energy supplier approvals: We can arrange required energy supplier/DNSP approvals. Steps and any third-party fees will be outlined in your quote pack.
• Customer-managed connections: If you prefer to manage network applications yourself, we will provide the technical details and support notes required.

If any of the above is missing from your draft, please let us know and we will update your quote pack immediately.

Contract Terms and Customer Rights

• System details match: The final customer contract will exactly match the accepted proposal for system capacity, component makes/models, and configuration. Any proposed change will be issued as a written variation for your approval before proceeding.
• 5-year warranty coverage: Minimum five (5) year warranty covering system operation, performance, and workmanship. This is in addition to manufacturer product warranties and your rights under the Australian Consumer Law.
• Finance options: If finance is offered, it will be clearly stated in the quote and contract, including provider, key terms, and total payable. If finance is not offered for your quote, the contract will specify "no finance provided by Sunny Day Solar."
• Finance availability: Finance is not automatically available for all customers and is subject to third-party provider approval.
• Termination and refunds (NETCC-aligned):
  • Full refund if you reject the site-specific design within 10 business days of receiving it.
  • Full refund if the design changes significantly and you do not accept the changes.
  • Full refund if unexpected extra charges arise and you do not agree to them.
  • Full refund if we fail to meet the agreed timeframe, unless the delay is due to valid exceptions (e.g., adverse weather, DNSP/retailer or permit delays outside our control), in which case revised timeframes will be communicated in writing.

These terms are reflected in our CEC Sales and Installation Agreement and will be included in your contract pack for signature.

Cooling-off Period

If you cancel within the cooling-off period stated on your quote/contract, we will provide a full refund of any deposit paid, less any amounts expressly permitted by law (if applicable).

Cooling-off rights are in addition to your rights under the Australian Consumer Law.

Complaint Handling Policy

• Acknowledgement: We acknowledge receipt of your complaint promptly upon receipt.
• Initial response: We will provide an initial response within 15 business days.
• Final response: We aim to provide a final response within 25 business days, or we will agree an extension with you where reasonably required.
• NETCC: Our process complies with the New Energy Tech Consumer Code (NETCC).

External Escalation

If you are not satisfied with our response, you may contact:

• Energy and Water Ombudsman (WA): See the Energy and Water Ombudsman WA website for current contact details.
• Consumer Protection WA (Department of Mines, Industry Regulation and Safety): See the Consumer Protection WA website for contact details.
• NETCC Administrator: See the NETCC website for information on raising concerns.

Company Experience Statement

Sunny Day Solar's team brings over 3 years of combined experience in solar energy design, installation, and customer service across Western Australia.

We are committed to ethical sales practices and full compliance with the New Energy Tech Consumer Code (NETCC).